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The SuperOffice Invite system is based on the background process to analyse analyze incoming invites or
changes made to invites. If this background process is not running invites will not be processed.
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The creation of invites and keeping acceptance and declines statuses in sync is based on the email being
send sent and received.
When Gmail is being used by the customer, acceptance emails are not being send sent by Gmail.
Result:
SuperOffice will never be informed that a meeting has been accepted.
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The business logic of the invite system is based on the email address
The SuperOffice Invite system is based on recognising recognizing the email address in the invite being send sent to the
user. This means that certain business logic is being triggered automatically in SuperOffice, e.g. creation of the
appointment in SuperOffice and in other cases not. This depends on which email address is known in
SuperOffice.
Example:
In SuperOffice is a person with the email address: pierre@infobridgejohn@mail.com
If an invite comes in sent to pierre@infobridge john@mail.com, the business logic is triggered
If an invite comes in sent to pjohn.van.mever@infobridgedoe@mail.com, the business logic is not triggered
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SuperOffice and InfoBridge worked closely together to come up with a solution to offer customers 100%
calendar synchronization, even when the new invite system is used (sending out correct formatted invites
and receiving invites). Therefore a new Global Preference is available in SuperOffice to indicate if the
Synchronizer synchronizer is being used.
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Option turned off Option turned on |
When you upgrade to a SuperOffice version supporting Invites the Synchronizer tables will be recognized and it is known that the Synchronizer is installed. SuperOffice will automatically
set this option to Yes.
What happens to invites which were created by SuperOffice before the Synchronizer was installed?
They will be marked both in the External calendar as in the SuperOffice calendar. These appointments will not be kept in Sync. See this article The role of the InfoBridge Synchronizer for SuperOffice for more information