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The following situation will occur when Linda creates an invite in SuperOffice with a known customer.
Linda |
|
SuperOffice | Invite An invite is created in SuperOffice and and a known customer is invited. |
SuperOffice | Appointment The appointment is created in the calendar and SuperOffice sends the invite |
Outlook | No appointment visible |
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The following situation will occur when Linda creates an invite in SuperOffice with a known customer.
Linda |
|
SuperOffice | Invite An invite is created in SuperOffice and and a known customer is invited. |
SuperOffice | Appointment The appointment is created in the calendar and SuperOffice sends the invite |
Outlook | No appointment visible |
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User scenario 3
Linda |
|
Outlook | Invite An invite is created in Outlook and and a known customer is invited. |
SuperOffice | No appointment visablevisible |
Known customer |
|
Outlook | Receives the invite and the appointment is created tentatively |
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Known customer |
|
Outlook | Invite is created in Outlook and known customer invites Linda, John, and Mike. |
Julie |
|
SuperOffice | The invite is received by the SuperOffice inbox |
SuperOffice | The appointment is created tentatively in the calendar with one participant |
Outlook | The appointment is created tentatively in the calendar with all participants |
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Depending which actions are done, including in which order they are done will effect affect the functionality. For example if Linda declines the appointment in SuperOffice, the following flow is in effect:
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To summarise: For SuperOffice users and non-SuperOffice users this will be a confusing situation, in some cases when users are invited to a meeting it will show up in SuperOffice and in some cases, the meeting will also be visible in Outlook. This is besides the situation where the acceptance state and deletions are showing different information between Outlook/Google and SuperOffice.
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The following situation will occur when a known customer invites Linda and changes are being made by
Linda.
Known customer |
|
Outlook | Invite An invite is created in Outlook and a known customer invites Linda. |
Linda |
|
SuperOffice | Receives the invite |
SuperOffice | Creates the appointment tentatively in Linda’s calendar. |
Outlook | The appointments is created tentatively |
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Impact for Linda and Julie: The SuperOffice calendar shows only partially the invite, when Linda books an appointment in the distance distant future, the SuperOffice calendar is empty.
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Unknown customer |
|
Outlook | Invite is created in Outlook and an unknown customer invites Linda and Julie. |
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Linda |
|
SuperOffice | Receives the invite |
SuperOffice | Nothing happens, however, within the Inbox you have the possibility to add the |
In Linda's Outlook | The appointment is created tentatively |
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