(Re)enter my credentials for Microsoft Exchange


When your Exchange password is changed, you must also change this manually in the customer portal. Follow this step-by-step article if your password needs to be updated in the Synchronizer.

This will solve the issue if you keep seeing the Credentials Expired error message in the customer portal when using Microsoft Exchange.

How to:

Log in to the customer portal by going to Synchronizer.

Click the Login With SuperOffice button and fill in your SuperOffice credentials to log in.

Wait until you see the "Timer" and click the Edit Credentials button.

Fill in your new Exchange password.

Click the Save button at the bottom of the page