How to solve the Unable to connect to Gmail / Google Workspace error when trying to Link Users

Owned by Thomas Speekenbrink
Last updated: Aug 01, 2023 by Remco Visser
1 min read

Overview

When trying to link users you might see the error: Unable to connect to Gmail / Google Workspace. Please Verify Your Settings. 

How to

The Synchronizer needs to have Administrative API access to be able to load the Google Users. Contact your Google Workspace Administrator and let them follow this guide:

Google Apps Help - Administrative APIs

After having saved the changes, the users will be shown correctly in the dropdown list.

Important!

The Google Administrator who is setting up the Synchronizer for the users in the Google Workspace environment needs to have at least the role ‘Help Desk Admin’, see this guide.

If the Google administrator requires our clientID, this is it

Our ClientID = 1005974857316-9mrvsj1ikglc733n0f6svcqh78qa76e3.apps.googleusercontent.com