Overview
We receive a lot of questions about the licensing system behind the Synchronizer. The most common question is how to have less Synchronizer licenses than the number of SuperOffice CRM Online licenses.
This article will explain why the Synchronizer licenses are in sync with the number of SuperOffice CRM Online licenses.
How to
The Synchronizer checks the number of licenses in your SuperOffice CRM Online environment on a couple occasions/events. When performing the signup, we "ask" SuperOffice how many licenses exist in your SuperOffice CRM Online environment. We use this number of licenses to set up the initial Synchronizer environment.
When a mapping (or multiple mappings) are configured, the Synchronizer will check your SuperOffice CRM Online environment periodically for any license changes. If changes are detected, this will also be reflected in the Synchronizer by applying these changes as soon as possible.
How changes in the amount of SuperOffice CRM Online licenses are processed
When you order an extra SuperOffice CRM Online license, you will automatically get an extra Synchronizer license and you are billed accordingly. If you terminate one SuperOffice CRM Online license, you also automatically terminate one Synchronizer license. On the next renewal period of your subscription, you will be billed based on the actual number of SuperOffice CRM Online licenses. If all SuperOffice CRM Online licenses are canceled, your complete subscription for the Synchronizer will also be canceled on the next renewal period. You will be automatically informed by email if license changes occur.
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