Understanding the number of subscriptions / licenses for the Synchronizer
- Thomas Speekenbrink
- Jan Verlaan (Unlicensed)
Overview
We receive a lot of questions about the subscription system behind the Synchronizer. The most common question is how to have fewer Synchronizer subscriptions than the number of SuperOffice CRM Online licenses.
This article will explain why the Synchronizer subscriptions are in sync with the number of SuperOffice CRM Online licenses.
How to
The Synchronizer checks the number of licenses in your SuperOffice CRM Online environment on a couple of occasions/events. When performing the signup, we "ask" SuperOffice how many licenses exist in your SuperOffice CRM Online environment. We use this number of licenses to set up the initial Synchronizer environment.
When a mapping (or multiple mappings) are configured, the Synchronizer will check your SuperOffice CRM Online environment periodically for any license changes. If changes are detected, this will also be reflected in the Synchronizer by applying these changes as soon as possible.
How changes in the amount of SuperOffice CRM Online licenses are processed
When you order an extra SuperOffice CRM Online license, you will automatically get an extra Synchronizer subscription, and you are billed accordingly. If you terminate one SuperOffice CRM Online license, you also automatically terminate one Synchronizer subscription. On the next renewal period of your subscription, you will be billed based on the actual number of SuperOffice CRM Online licenses. If all SuperOffice CRM Online licenses are canceled, your complete subscription for the Synchronizer will also be canceled on the next renewal period. You will be automatically informed by email if subscription changes occur.
Why is this system in place?
Why we have this in place is for a couple of reasons, but the most important one is to make sure that a synchronized appointment is never missed.
If you have an Online customer with 10 SuperOffice CRM Online Users and only 3 Synchronizer subscriptions, the following situation will happen. One of the users creates a group booking for all employees in SuperOffice, now for only 3 of them, the appointment will appear in Outlook.
This situation also applies the other way around, meaning you create a group booking in Outlook, only resulting in the fact that 3 SuperOffice users will see the appointment in SuperOffice as in invite.
Basically, it comes down that you can never trust the appointments without looking in both calendars, and this would take away the real strength of a synchronized calendar between SuperOffice and Outlook.