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We receive a lot of questions about the licensing subscription system behind the Synchronizer. The most common question is how to have less fewer Synchronizer licenses subscriptions than the number of SuperOffice CRM Online licenses.
This article will explain why the Synchronizer licenses subscriptions are in sync with the number of SuperOffice CRM Online licenses.
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The Synchronizer checks the number of licenses in your SuperOffice CRM Online environment on a couple of occasions/events. When performing the signup, we "ask" SuperOffice how many licenses exist in your SuperOffice CRM Online environment. We use this number of licenses to set up the initial Synchronizer environment.
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When you order an extra SuperOffice CRM Online license, you will automatically get an extra Synchronizer license subscription, and you are billed accordingly. If you terminate one SuperOffice CRM Online license, you also automatically terminate one Synchronizer licensesubscription. On the next renewal period of your subscription, you will be billed based on the actual number of SuperOffice CRM Online licenses. If all SuperOffice CRM Online licenses are canceled, your complete subscription for the Synchronizer will also be canceled on the next renewal period. You will be automatically informed by email if license subscription changes occur.
Why is this system in place?
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If you have an Online customer with 10 SuperOffice CRM Online Users and only 3 Synchronizer licensessubscriptions, the following situation will happen. One of the users creates a group booking for all employees in SuperOffice, now for only 3 of them, the appointment will appear in Outlook.
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