Overview
This article describes what you should do in your Nebula Synchronizer subscription if your company name changes
Solution
When your company name is changing most likely your emailaccounts are changing also. Initially the Nebula Synchronizer will continue to synchronize as long as their passwords do not change.
The linked users cannot login in https://my.nebulasynchronizer.com with their new email address because it is not known in the Nebula Synchronizer. This means the user preferences cannot be changed. So when their external calendar password expires they cannot change it. To solve this, users need to be re-linked in the Nebula Synchronizer.
How to
Re-linking a user will also remove the Synchronization history. This means that when a user is re-linked the Nebula Synchronizer is not aware anymore of already synchronized appointments. This will lead to duplicates. The following steps must be taken to let users synchronize the new SuperOffice emailaddress with their external emailaccount.
- The admin needs to login to https://my.nebulasynchronizer.com
- Click Link Users in the profiles overview
- Click Action > Delete. The users are now soft-deleted and still available in the background
- Notify InfoBridge Support to fully delete the users
- To avoid duplicates all users have to clean their contacts, appointments and tasks. See our Knowledgebase articels how to do this
Clean Outlook
Clean Google - Contact InfoBridge support to change the Nebula admin contact and emailaddress in Nebula Synchronizer and to change the companyname
- Link the users with their nieuw emailaddresses