How to deal with a companyname change

Overview

This article describes what you should do in your Synchronizer subscription if your company name changes.

Solution

When your company name is changing most likely your email accounts are changing too. Initially, the Synchronizer will continue to synchronize as long as the passwords do not change.

The linked users cannot log in to Synchronizer with their new email address because it is not known in the Synchronizer. This means the user preferences cannot be changed. So when their external calendar password expires they cannot change it. To solve this, users need to be re-linked in the Synchronizer.

How to

Re-linking a user will also remove the Synchronization history. This means that when a user is re-linked the Synchronizer is not aware anymore of already synchronized appointments. This will lead to duplicates. The following steps must be taken to let users synchronize the new SuperOffice email address with their external email account.

1. The admin needs to log in to Synchronizer.
2. Click Link Users in the profiles overview.
3. Click Action > Delete. The users are now soft-deleted and still available in the background.
4. Notify SuperOffice Support to fully delete the users.
5. To avoid duplicates all users have to clean their contacts, appointments and tasks. See our Knowledge Base articles on how to do this.
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6. Request from the users a reply when they have cleaned their calendar.
7. Contact SuperOffice support to change the admin contact and email address in Synchronizer and to change the company name.
8. Link the users who confirmed their calendar cleanup with their new email addresses.