The role of the InfoBridge Synchronizer for SuperOffice

All the described scenarios Various scenarios for customers without synchronization are covered by the Synchronizer for SuperOffice.
In short: No matter what, the calendars between SuperOffice, Outlook/Google are always in sync, showing always the same information, as participants in both systems. Settings made for visibility and privacy are
kept in sync as well. Appointments with recurrent patterns are also fully covered.

Impact existing synchronizers

SuperOffice checks if the Synchronizer for SuperOffice is being used. If this is the case the new SuperOffice invite system is not enabled,
and synchronization is as before.

Non-Synchronizer customers subscribing for the Synchronizer for SuperOffice

When the customer has been using the invite system from SuperOffice without the synchronizer, the Outlook/Google calendar is out of sync. The synchronizer will identify these type of appointments in Outlook and SuperOffice and will
mark them as not being kept in sync. This will happen on the first initial sync run. As a precaution, this marking technique is kept in place for situations where the SuperOffice admin turn off the
SuperOffice global preference setting.

Calendar items in Outlook/Google are marked in the subscription line with three exclamations

Open

Calendar items in SuperOffice will display a yellow warning message

Open

Calendar items marked with !!! and/or marked in SuperOffice will not be kept in Sync by the
synchronizer.

Once the Synchronizer is active for a user, all functionality of creating appointments, invites, participants, visibility,
alarm settings can be used in either system, including making changes in both applications.