Differences between SuperOffice Agenda and calendar item notes
This page is relevant only if the new SuperOffice appointment dialog is enabled.
Both the SuperOffice Agenda field and our supported external calendar items can contain text with formatting, tables, images and much more. However, some of the elements are treated or interpreted different between two platforms. This document explains what is supported and how to prevent the loss of data.
Let’s start by explaining how Synchronizer works. Synchronizer syncs your SuperOffice calendar to Outlook or Google Calendar. Synchronizer will only sync a calendar item if a change was done to one of the items. The item that has been updated is leading and its data is synced to the corresponding item in the ‘other platform’. All according to the rules of synchronization that are in place by Synchronizer.
In the example a formatted text with links, bold text and a numbered list is created in a SuperOffice appointment. Once Synchronizer has detected that new appointment, it will sync it to the Outlook calendar. The formatting and all elements are kept in this example. However, not all formatted elements (HTML elements) are supported in both systems. In such cases, elements might be formatted slightly different or even removed from the notes.
Outlook Appointments
The most important elements that are kept between two corresponding appointments are:
Text in bold, italic, underlined, emphasized, superscript, subscript, strike through and headers
Fonts (if supported by both platforms)
Link
Bullet list, numbered list
Table, including header
Not supported and removed during synchronization are:
Images
Documents (except for a link to a document)
Video’s (like Youtube and Vimeo)
Outlook Tasks
The most important elements that are kept between two corresponding appointments are:
Text in bold, italic, underlined, emphasized, superscript, subscript, strike through and headers
Fonts (if supported by both platforms)
Link
Bullet list, numbered list
Not supported and removed during synchronization are:
Images
Documents (except for a link to a document)
Video’s (like Youtube and Vimeo)
Google Appointments
The most important elements that are kept between two corresponding appointments are:
Text in bold, italic, underlined, emphasized, superscript, subscript, strike through and headers
Fonts (if supported by both platforms)
Link
Bullet list, numbered list
Table, including header (with slightly different styling)
Not supported and removed during synchronization are:
Text with a color
Images
Documents (except for a link to a document)
Video’s (like Youtube and Vimeo)
Google Tasks
Google Tasks does not support formatted text. All content from SuperOffice Tasks will be converted to plain text.
Third party calendar apps
Some calendar apps do not support the formatted text that SuperOffice, Google or Outlook support. They only support plain text. In such cases, editing the appointment or task in such a third party app will cause that the plain text edition is kept and synced back from the third party app to -for instance- Outlook. Outlook will not show the formatted text any longer but the plain text notes. Then also Synchronizer will detect a change to the Outlook item and sync that back to SuperOffice. The result is that the plain text version of the notes is now in all items; the formatted text is gone. This scenario can result in loss of data.
