INTENDED AUDIENCE
The information on this page is only relevant for SuperOffice customers that use SuperOffice On-site and one of our on-site Synchronization products.
Our on-site calendar synchronization products are introduced in 2004 when the SuperOffice software was solely used on site. Every customer had its own installation on-site and our calendar synchronization software was installed beside the SuperOffice server software. Sometimes on the same physical or virtual server. Sometimes on a separate server or even multiple servers. Our customers were -and are still- taking care of the maintenance of the server(s) and upgrade of the software.
When SuperOffice introduced its online version of SuperOffice CRM, we developed an accompanying product for calendar synchronization, called Synchronizer. Like with the SuperOffice Online platform, our customers do not have to install anything on site. The entire process runs 'in the cloud' and software updates are applied automatically and periodically.
Now we have added features to Synchronizer to make calendar synchronization to Microsoft Exchange On-site, Microsoft Exchange Online, Microsoft 365, Outlook.com and Google Calendar possible in combination with SuperOffice On-site installations. The benefit is obvious: no local installation of our software and automatic updates and scaling.
But there might be more benefits or important reasons to migrate to Synchronizer.
Are you migrating to SuperOffice's online platform or planning that?
If you are in the process of migrating from SuperOffice On-site to SuperOffice's online platform or you are planning it for the future, now might be the time to already migrate to Synchronizer. The migration can be separated from the migration of the SuperOffice installation.
When migrating to Synchronizer, the calendars of the users need to be cleaned to avoid duplicate appointments and tasks. To separate this migration from the SuperOffice migration is a good approach to avoid too much downtime of the calendar synchronization for the users.
Are you using Exchange Online or Microsoft 365?
Microsoft's Exchange Online, also known as Microsoft 365 or formerly as Office 365, has announced that on October 1, 2022 the feature called Basic Authentication will be permanently disabled. Since our on-site synchronization products -called Exchange Online Synchronizer and Exchange Synchronizer- were based on this feature, some of our customers are still using a setup where this feature is used.
Read more on Microsoft's announcement and the reason behind the decision on Microsoft Tech Community.
We have a version of Exchange Online Synchronizer that does no longer use the feature Basic Authentication, but the OAuth method to log on to Exchange Online. More information about that version is on our knowledge base for on-site products. However, if you are already thinking about migrating to SuperOffice's online platform, now might be the time to migrate already to Synchronizer. Doing the migration now, saves the users a second time cleaning up their calendars to avoid duplicate appointments and tasks.
Please check as soon as possible if your calendar synchronisation product is Exchange Online Synchronizer or Exchange Synchronizer and if you already upgraded to use of OAuth instead of Basic Authentication. If you have not upgraded your Exchange Online Synchronizer installation before October 1, 2022 or migrated to Synchronizer before that date, your calendar synchronization will stop working.
Can you migrate?
Please read all about the minimum requirements to migrate to Synchronizer here.
Please read all about the differences between the on-site synchronization products and Synchronizer here.
Contact your SuperOffice contact to ask about the subscription pricing and the migration services.