Requirements

Owned by Remco Visser
Last updated: Sept 21, 2023 by Marcel Spapens
3 min read



Synchronizer

To use the Synchronizer for SuperOffice for SuperOffice Onsite the following requirements must be met:

SuperOffice Versions

SuperOffice CRM Onsite 9.x and higher

NetServer

Synchronizer for SuperOffice needs to connect to your locally hosted SuperOffice installation. Therefore NetServer services88 needs to be exposed and accessible by our cloud. You can verify this by checking the result of an .svc endpoint in a browser (for example SOPrincipal.svc):

Supported Calendar Systems

Google

Please note: The Google Administrator needs to add the Synchronizer as a trusted app to the Admin API permissions and the Synchronization administrator(s) needs to have the role Help Desk Admin or higher (only for Google Workspace).

Microsoft

Microsoft 365 (Exchange Online)

Please make sure you have the correct Microsoft 365 Plan. Not all plans have the Exchange component which is needed for synchronization.
The following Microsoft 365 plans are supported:

  • Microsoft 365 Business Basic

  • Microsoft 365 Business Standard

  • Microsoft 365 Business Premium

The Microsoft 365 Apps do not have the required Exchange component, meaning these types of plans can not be used with the Synchronizer.

For more information on the difference between pricing plans click here or here

UPN

When using Synchronizer for SuperOffice with SuperOffice Onsite, it is necessary that the UPN (userPrincipalName) matches the primary e-mail address. Which is also what Microsoft recommends as best practice.
When the UPN does not match the primary e-mail address, a syncuser will receive below error when trying to activate the Calendar Synchronization:

Exchange

Note that we do not support Microsoft Exchange On-premise to work with SuperOffice Onsite.

Check Site

You can use our Check site to automatically validate your environment, see Synchronizer Check site

Subscription

The standard signup for Synchronizer for SuperOffice is done by using credentials from SuperOffice Online. Because this is not possible with SuperOffice Onsite, we need to do a manual registration to be able to let you log in to the customer portal.

Therefore you, or a SuperOffice consultant, need to fill out this form, so we can set up the environment for you.

Please contact your SuperOffice contact person for a subscription to Synchronizer for SuperOffice to fully use the application. Once you have created a synchronizer profile (which includes connecting to the SuperOffice Onsite database), the licenses are retrieved (this can take about 24 hours). See here how to create a synchronization profile.

The Portal

Once a customer has an account, the administrator can log in to Synchronizer (click on ) and create a Profile. Within the Profile, all settings can be administered and users can be added here.
Users can log in to their own Synchronizer portal. Therefore they have to use the link in the activation mail. In the page that opens click on the button and provide your MIcrosoft365 credentials.

IP Addresses

Synchronizer for SuperOffice uses the following IP address to connect to your environment and Microsoft 365 or Google Server: 137.116.207.182