Credentials invalid or have been expired for the Synchronizer admin

Overview

What to do when the admin wants to link a new user in the Synchronizer and there are no pull down lists.

You will also see the notification that the Synchronizer is unable to connect to the external calendar system.

What it means is that the password of the external calendar system in the profile is expired.

How to

To fix the expired password click on the Fix Your Connection Here  button. This will bring you to the Configure systems page where you can re-enter the password by clicking on Sign in with Microsoft for Microsoft 365 or Sign in With Google for Google Workspace.

Don't forget to Save!

Now you can return to the Link Users page and link new users.